Frequently Asked Questions
General Questions
Do you have a physical storefront?
We are currently only online. Although we do offer local pickup.
Where are you located?
We are located in Barrie, Ontario, Canada.
Shipping Information
Do You Ship Internationally?
Yes, we ship internationally.
What Shipping Methods Are Available?
We currently ship through Canada Post.
What Happens If My Package Is Missing/Lost/Damanged?
If something has happened to your package, please reach out to us at info@themakerstudio.ca so that we help correct the situation.
How Long Will It Take To Get My Package?
Processing orders takes approx 3-5 business days before shipping. Once it ships, the time for it to arrive to your door will depend on where you are located.
Orders & Returns
Who should I to contact if I have any questions?
If you have any questions about products, an order, etc. you can contact us directly at info@themakerstudio.ca.
What Is Your Return Policy?
Due to the nature of fabric and patterns, one an order is cut, all sales are final. With that said, we do want you to be happy, so please reach out to us at info@themakerstudio.ca so that we can find a resolution to any issues you might have.
How Do I Track My Order?
If your order comes with a tracking number, this tracking number will be emailed to your once it’s ready to be shipped.